Terms of Service

01Who these terms are with

• Provider: Lodestone Enterprise Ltd, trading as Renownly. Company number 17265873, registered in England & Wales.
• Contact: hello@renownly.co.uk
• Client: the business named on the order confirmation.

02The service & tiers

We assess whether and how named AI engines (such as ChatGPT, Perplexity, Google Gemini and Claude) reference or recommend your firm, using publicly available information together with materials you provide, and we give you practical recommendations. Our service tiers are:

The order confirmation defines the exact scope of your engagement and prevails over any general description on this site or in marketing materials.

03Turnaround

Turnaround times are indicative business-day estimates, not guarantees. The clock pauses while we are waiting on inputs from you.

04Revisions

• T1 (Audit): one round of minor clarifications within 14 days of delivery.
• T2 (Audit + Content): one to two rounds, as set out in the order confirmation.
• Further work beyond the agreed rounds is chargeable.

05Payment

• T1 and T2 are payable in advance.
• Retainers are payable monthly in advance.
• Late payment may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend work for non-payment.

06Refunds

This is bespoke B2B work:

• Once work has started, fees are generally non-refundable.
• If work has not started, you are entitled to a full refund.
• If we materially fail to deliver, we will re-perform the work or provide a pro-rata refund.

Most of our clients are businesses, and these terms are written for a business-to-business purchase, where the consumer cooling-off rights under the Consumer Contracts Regulations do not apply.

If you are buying as a consumer (an individual acting wholly or mainly outside a trade, business, craft or profession), nothing here removes your statutory rights. In particular, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because we provide a service, if you ask us to begin within that 14-day period you accept that you lose the right to cancel once the work has been fully performed, and if you cancel after we have started you will pay a fair amount for the work already carried out. Your rights under the Consumer Rights Act 2015, including that the service is performed with reasonable care and skill, also continue to apply.

07No guarantee of results

08Your responsibilities

• Provide accurate, lawful inputs and information.
• Confirm you hold the rights in any materials you give us.
• Implement our recommendations at your own risk and judgement.
• Ensure your own regulatory compliance (for example ICAEW / ACCA, FCA and ASA obligations).

09Intellectual property

On full payment, you own the final report and any bespoke deliverables prepared for you. We retain ownership of our pre-existing methods, templates and know-how, which are licensed to you as embedded within the deliverables. We may use anonymised learnings to improve our service.

10Confidentiality

Confidentiality is mutual. We treat the materials you share as confidential, and these obligations survive the end of the engagement.

11Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that:

• We are not liable for indirect, consequential or pure economic loss.
• Our aggregate liability is capped at the fees paid for the specific service in question (for retainers, the fees paid in the last 3 months).
• We are not liable for decisions you make, or for the acts of third-party AI providers.

12Governing law

These terms are governed by the laws of England & Wales, and the courts of that jurisdiction have exclusive jurisdiction. No third party has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.